Mentor Policy
Effective Date: 1 October 2026
This policy applies to anyone who applies to mentor, or mentors, on GISE Africa. It explains how we review mentors, how we handle mentors' personal data and documents, and what we expect from mentors. It adds to our Terms of Use and Privacy Policy.
1. How Mentoring Works
- All courses on GISE Africa are owned and published by GISE Africa.
- Mentors apply to teach a specific cohort of a course, and each application is reviewed separately.
- Approved mentors teach their cohort, support its learners, and may suggest improvements to the course. Suggested changes and uploaded materials go live only after a GISE Africa super admin approves them.
2. Applying and Onboarding
2.1 What We Ask For
To apply, you provide:
| Item | Why we need it |
|---|---|
| National ID or passport | To confirm your identity. This protects learners, many of whom are under 18. |
| CV | To assess your teaching and professional experience |
| Academic certificates | To confirm your qualifications in the subject |
| Bio and areas of expertise | To match you to suitable cohorts. Your bio is shown publicly once you are approved. |
| Application message (for each cohort) | To explain why you are a good fit for that cohort |
You must be at least 18 years old to mentor. Everything you submit must be genuine and your own. Submitting false documents will lead to rejection or removal and, where appropriate, a report to the authorities.
2.2 Review
Our administrators review your documents and application against the cohort's subject and level. We tell you our decision through the platform. If an application is rejected, you may apply again for a later cohort.
3. How We Handle Your Documents and Data
- Access: your identity documents, CV and certificates are seen only by you and by the GISE Africa administrators who review mentors. They are never shown to learners or published.
- Purpose: we use them only to verify your identity and qualifications. We keep them afterwards so we can show that the checks were done.
- Retention: we keep documents while you are an active mentor and for 12 months afterwards. If your application is unsuccessful, we keep them for 6 months after the decision. After that, they are deleted.
- Public profile: once you are approved, your name, title, bio and photo appear on the courses you teach. You can ask us to update them at any time.
- Your rights: you have the rights set out in Section 10 of our Privacy Policy, including access, correction and deletion. Records we must keep by law, such as payment records, are the exception.
4. Course Materials You Upload
Approved mentors may upload course content PDFs, brochures and module slides (PPT or PDF), and may propose changes to course details.
- Approval first: uploads and proposed changes stay pending until a super admin approves them. Rejected items are not published.
- Your rights to the material: you must own the material, or have permission to use it. It must not infringe anyone's copyright or contain learners' personal data.
- Licence to GISE Africa: by uploading material, you give GISE Africa a non-exclusive, worldwide, royalty-free licence to use it. This covers adapting, reproducing and distributing it to learners on its courses, including future cohorts, and continues after you stop mentoring. You keep ownership of anything you created before or outside your work with GISE Africa.
- Course brochures are sent to people who ask for them only after an administrator approves each request.
5. Working with Learners
As a mentor, you will see the names, progress and results of the learners in your cohorts. You must:
- use learner information only to teach and support that cohort
- not copy, export, share or keep learner data outside the platform
- not contact learners for any purpose unrelated to the course, including selling other services
- follow the safeguarding rules in our Learner Data & Children's Privacy Policy, especially with learners under 18
- mark work fairly and respect the privacy of learners' results
- report any data breach or safeguarding concern to [email protected] straight away
6. Conduct
Mentors must follow our Acceptable Use Policy, be professional, and treat learners with respect. For physical cohorts, you must attend the scheduled sessions at the published venue. For virtual cohorts, you must hold sessions on the channels we have approved.
7. Suspension and Removal
We may suspend or remove a mentor, or withdraw their approval for a cohort, if they:
- submit false information
- misuse learner data
- breach these rules or the Acceptable Use Policy
- behave in a way that puts learners at risk
When a mentor stops mentoring, their access to cohorts and learner data ends.
8. Contact Us
GISE Africa · [email protected] · +254 727 427839 · Bimz Plaza, CFSK road, Utawala, Nairobi, Kenya