Payments & Refund Policy
Effective Date: 1 October 2026
This policy explains how course fees are set, how payment works, and when you can get a refund from Global Institute For Skills And Excellence Africa ("GISE Africa," "we," "us," or "our"). It forms part of our Terms of Use.
1. Course Fees
- Each cohort has its own fee. The fee depends on the cohort's dates and whether it is taught physically (at a named venue, city and country) or virtually. Fees are shown on the course page and on the registration page before you pay.
- Software licences are optional for courses that use licensed tools. If you choose "With licences," the licence price is added to your fee. If you already have access to the tools, choose "Without licences."
- Currency: fees are charged in the currency shown on the registration page.
- Your fee is worked out by our system. The total you see before you pay is the total you are charged. Paystack or your bank may add their own fees or exchange-rate charges. These are outside our control.
2. How Payment Works
- Choose a cohort on the registration page and click Register & pay.
- You are taken to Paystack's secure checkout page, where you pay by card, mobile money or any other method Paystack offers you.
- When Paystack confirms the payment, you are enrolled automatically and the course appears in your dashboard. We also send you a notification.
Your payment details are entered on Paystack's page. They are never sent to or stored on GISE Africa's servers (which are hosted on AWS). For card payments, we keep only the card type, bank and last four digits, so we can help if you contact us about a payment.
Free cohorts do not go through checkout. You are enrolled as soon as you confirm.
3. If Something Goes Wrong
- You closed the checkout or the payment failed: you have not been charged for a place and you are not enrolled. You can go back to the registration page and try again.
- Mobile money is still waiting: approve the prompt on your phone, then refresh the confirmation page. Your place is secured as soon as Paystack confirms, even if you close the page.
- You were charged but are not enrolled: email [email protected] with your payment reference (it starts with
GISE-). We will sort it out within 2 business days. - You were charged twice: the second payment will be refunded in full once we confirm it.
4. Refunds
4.1 If You Withdraw
| When you ask | Refund of the cohort fee |
|---|---|
| 14 or more days before the cohort start date | Full refund |
| Less than 14 days before the start date | 50% refund, or a free transfer to a later cohort of the same course |
| After the cohort has started | No refund. You may transfer once to a later cohort of the same course, where places are available. |
Once licences have been issued to you, their cost cannot be refunded.
4.2 If We Change or Cancel a Cohort
If GISE Africa cancels a cohort, or moves its start date by more than 14 days, you can choose a full refund (licences included, if not yet issued) or a free transfer to another cohort.
4.3 How to Request a Refund
Email [email protected] with the subject "Refund Request". Include your payment reference and the reason for the request. We will reply within 5 business days. Approved refunds are returned to your original payment method through Paystack. They usually arrive within 5 to 10 business days, depending on your bank or mobile money provider.
4.4 Misuse
We may refuse a refund if an account has broken our Terms of Use or Acceptable Use Policy, for example by sharing course materials without permission.
5. Chargebacks
If you think a charge is wrong, please contact us before disputing it with your bank. Most problems can be resolved quickly. While a chargeback is being investigated, we may pause your access to the course.
6. Contact Us
GISE Africa · [email protected] · +254 727 427839 · Bimz Plaza, CFSK road, Utawala, Nairobi, Kenya