GISE Africa - Global Institute For Skills And Excellence Africa

Terms of Use

Effective Date: 1 October 2026

These Terms of Use ("Terms") are an agreement between you and Global Institute For Skills And Excellence Africa ("GISE Africa," "we," "us," or "our"). They govern your use of giseafrica.com and the courses, cohorts and services offered through it (together, the "Services"). By creating an account, registering for a course or otherwise using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

These Terms include the following policies:

1. The Services

GISE Africa offers mentor-led courses at three levels: O-Level, A-Level, and Skills & Professional. Courses are delivered in cohorts, which are groups of learners who start and finish together on set dates. Each cohort is taught either physically at a named venue or virtually. The Services include:

  • a catalogue of courses, cohorts, fees and course brochures
  • registration and payment for cohorts
  • course content, lessons, module quizzes and exams
  • progress tracking and certificates
  • a space for approved mentors to teach, upload course materials and suggest course changes

2. Accounts

2.1 Creating an Account

You need an account to register for a course. You must give accurate information, including your real name, a working email address and phone number, and keep it up to date. Email verification is optional for learners, but a verified email helps you recover your account.

2.2 Age

  • 18 and over: you may create an account and register yourself.
  • Under 18: a parent or guardian must consent to the account and the registration, and is responsible for the learner's use of the Services and for paying any fees. See our Learner Data & Children's Privacy Policy.

2.3 Keeping Your Account Secure

Keep your password private and do not share your account. You are responsible for everything done through your account. If you think someone else has accessed it, tell us at [email protected] straight away.

2.4 Roles

Accounts are learner, mentor, admin or super admin accounts. Mentor accounts are subject to review and approval (see the Mentor Policy). Admin roles are given only by GISE Africa.

3. Registration, Cohorts and Fees

  • Choosing a cohort: you can register for a cohort only while its registration is open and seats remain. The registration page shows each cohort's dates, duration, location, fee and availability.
  • Your place: for paid cohorts, your place is confirmed only when your payment is confirmed. Free cohorts are confirmed immediately.
  • Fees, payment and refunds are covered by our Payments & Refund Policy.
  • Changes by us: we may change a cohort's dates, venue, mentor or delivery mode for reasons such as mentor availability or low enrolment. We will tell you as early as we can. If the change is significant, you may choose a refund or a transfer as the Payments & Refund Policy describes.
  • One learner, one place: a registration is for the named learner only and cannot be shared or resold.

4. Learning, Assessment and Certificates

  • Course content may be released module by module. Some modules unlock only after you pass the previous module's quiz.
  • Quizzes may be marked automatically. Exams may be marked automatically or by a mentor. If you think a result is wrong, contact us and a person will review it.
  • A certificate is issued when you meet the completion requirements for the course. Each certificate has a unique number, and on request we may confirm to a third party that it is genuine.
  • A GISE Africa certificate recognises completion of a GISE Africa course. It is not an O-Level or A-Level examination result, and it does not replace any qualification awarded by a national or international examination board, unless the course page expressly says otherwise.
  • We may withhold or withdraw a certificate that was obtained by cheating, impersonation or other misconduct.

5. Course Materials and Intellectual Property

5.1 Our Content

GISE Africa and its licensors own the Services and all course content: text, lessons, slides, brochures, videos, quizzes, exams, designs and logos. When you register for a course, we give you a personal, non-transferable, non-exclusive licence to use that course's materials for your own learning while you have access to them.

You may not:

  • copy, share, sell, upload elsewhere or publicly distribute course materials
  • record live sessions without permission
  • use course materials to run your own classes or build a competing product
  • remove copyright or ownership notices

5.2 Your Content

You keep ownership of what you submit, such as exam answers, projects and reviews. You allow GISE Africa to use this content to deliver and assess the course. You also allow us to show your reviews on the Services. We will not use your name or work in promotional material without your permission.

5.3 Feedback

If you send us suggestions or ideas, we may use them to improve the Services without owing you anything.

5.4 Copyright Concerns

If you believe material on the Services infringes your copyright, email [email protected] with the subject "Copyright Notice". Include details of your work, where it appears on the Services, and your contact information. We will review the notice and remove material that infringes.

6. Acceptable Use

You must use the Services lawfully and respectfully, as set out in our Acceptable Use Policy.

7. Third-Party Tools and Services

Some courses use third-party software, and payments are handled by Paystack. Your use of those tools and services is also governed by their own terms. We are not responsible for services we do not control. If you buy licences through us, the software maker's licence terms apply to how you use that software.

8. Availability and Changes

We work to keep the Services available and accurate, but we do not guarantee they will always be uninterrupted or error-free. We may update, improve, suspend or withdraw features, courses or cohorts. Where a change affects a cohort you have paid for, the Payments & Refund Policy applies.

9. Suspension and Closing Your Account

  • By you: you can ask us to close your account at any time by emailing [email protected]. Closing your account does not by itself entitle you to a refund. Refunds follow the Payments & Refund Policy.
  • By us: we may suspend or close an account that breaks these Terms or the Acceptable Use Policy, provides false information, or puts other users or the Services at risk. Where it is reasonable, we will tell you why and give you a chance to respond.
  • After an account is closed, we keep some records as described in the Privacy Policy, for example payment and certificate records.

10. Disclaimers

Course content is for educational purposes. We aim to keep it accurate and up to date, but we do not promise that completing a course will lead to any particular examination result, job or income.

To the extent the law allows, the Services are provided "as is" and "as available." Nothing in these Terms limits any rights you have under the Consumer Protection Act, 2012 or any other law that cannot be excluded.

11. Limitation of Liability

To the extent the law allows, GISE Africa is not liable for indirect or consequential losses, such as loss of income, opportunity or data, arising from your use of the Services. Our total liability to you for any claim about a course is limited to the fees you paid for that course.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

12. Indemnity

You agree to compensate GISE Africa for any claims, losses or costs caused by your breach of these Terms or by content you upload in breach of someone else's rights.

13. Complaints and Disputes

  1. Complaint: if something has gone wrong, email [email protected] with the subject "Formal Complaint". Include your account email and a description of the issue. We will acknowledge your complaint within 5 business days and give a written response within 30 days.
  2. Negotiation: if you are not satisfied with our response, we will both try in good faith to resolve the matter by discussion.
  3. Mediation or courts: if that fails, either party may refer the dispute to mediation in Nairobi or to the courts of Kenya.

Complaints about how we handle personal data are dealt with under the Privacy Policy.

14. Governing Law

These Terms are governed by the laws of the Republic of Kenya. The courts of Kenya have jurisdiction over any dispute.

15. Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we will tell you by email or through the Services at least 14 days before they take effect. Continuing to use the Services after that means you accept the updated Terms.

16. General

  • Entire agreement: these Terms and the policies they include are the whole agreement between you and GISE Africa about the Services.
  • Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
  • No waiver: if we do not enforce a right straight away, we can still enforce it later.
  • Transfer: you may not transfer your rights under these Terms. We may transfer ours to a successor organisation, and your rights will not be reduced.
  • Events beyond control: neither party is responsible for delays caused by events outside its reasonable control.

17. Contact Us

Global Institute For Skills And Excellence Africa (GISE Africa)

Email: [email protected]

Phone: +254 727 427839

Address: Bimz Plaza, CFSK road, Utawala, Nairobi, Kenya